Terms and Conditions


Effective as of May 24, 2018


The services that Baby Sleep Concierge provides are not intended to replace or supplement the medical advice that you receive before, during, and after the pregnancy, although our employees and representatives may have degrees and experience in the medical field. You agree that none of the advice that Baby Sleep Concierge provides shall be considered medical advice nor should the advice be relied upon you as medical advice. You should always seek the advice of your medical practitioner. Therefore, you should consult with your personal physician or other health-care professional if you have any healthcare related questions or before embarking on a new sleep program. If a medical problem appears or persists, do not disregard or delay seeking medical advice from your personal physician or other qualified healthcare provider. Accordingly, Baby Sleep Concierge expressly disclaims any liability, loss, damage, or injury caused by information provided to the client.



Unlimited support is meant to mean that Baby Sleep Concierge will be available to respond to your questions and concerns each day via email communication or a scheduled phone call.

Unlimited support is to mean Baby Sleep Concierge is available during the working hours of 8:00am to 6:00pm Monday through Sunday.  Although these are our working hours, every effort will be made to respond to phone calls within 5 hours, and email within 24 hours. We are often available to respond much sooner and will do so if feasible. 

The unlimited support period begins within 7 days of receiving the Sleep Plan.  Support cannot be "paused" or used at a later date. Baby Sleep Concierge works with a maximum number of families at a time, and booking your support period reserves your spot for that period of time.  If you feel you may want to "save" some support for a later date, you have the option of purchasing additional support at a future date. Exceptions may only be made for extreme unforeseen circumstances (e.g. death in the family, severe sickness in the family, etc.).  Exceptions will not be made for a family vacation, teething, or developmental milestones.  

unlimited support


It is imperative that the client keep the sleep consultant updated on sleep data and any other issues or concerns that may arise.  Failure to do so results in an inability for the sleep consultant to help said client and their child(ren) with their sleep goals.  We are in the business of helping families sleep so this is a joint partnership in that effort.  There is  no magic wand or guarantees as the child's progress highly depends on the parent's ability to consistently implement the changes set forth by Baby Sleep Concierge.  This will be difficult and emotional work and in order for the client to get the most out of their sleep plan (and their money's worth), they must work together with  and comply with adjustments and recommendations in their plan.

For clients who purchase an ongoing support package (i.e. Support Me Package or Hold My Hand Package), the client will agree to download the sleep tracking app that Baby Sleep Conciernge gifts to them and to input their child's sleep duration for all night and daytime sleep (this does not have to be live, but must be updated every 24 hours).  This is to ensure that Baby Sleep Concierge has access to all of the child's sleep data, so that she can analyze such data, and make recommendations and any program changes that are necessary.  This is a requirement and failure to input sleep data will result in delays for receiving feedback.

expectations and committment


Terms and conditions - Baby sleep concierge

Baby Sleep Concierge Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this web page, shall govern your use of this website, including all pages within www.babysleepconcierge.com (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.

This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

  • Intellectual Property Rights.

Other than content you own, which you may have opted to include on this Website, under these Terms, Baby Sleep Concierge and/or its licencors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved.

You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

  • Restrictions.

You are expressly and emphatically restricted from all of the following:

  1. publishing any Website material in any media;

  2. selling, sublicensing and/or otherwise commercializing any Website material;

  3. publicly performing and/or showing any Website material;

  4. using this Website in any way that is, or may be, damaging to this Website;

  5. using this Website in any way that impacts user access to this Website;

  6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;

  7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;

  8. using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access by you and Baby Sleep Concierge may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion.  Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

  • Your Content.

In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Baby Sleep Concierge a non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be infringing on any third party’s rights. Baby Sleep Concierge reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

  • No warranties.

This Website is provided “as is,” with all faults, and Baby Sleep Concierge makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

  • Limitation of liability.

In no event shall Baby Sleep Concierge, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Baby Sleep Concierge, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

  • Indemnification.

You hereby indemnify to the fullest extent Baby Sleep Concierge from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

  • Severability.

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceable or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

  • Variation of Terms.

Baby Sleep Concierge is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

  • Assignment.

Baby Sleep Concierge shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

  • Entire Agreement.

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Baby Sleep Concierge and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

  • Governing Law & Jurisdiction.

These Terms will be governed by and construed in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.